Delivery & Returns

 

Delivery
Standard mainland UK delivery is £3.99 for all orders and we will aim to deliver within 3-7 working days of receipt of payment, subject to stock availability. Deliveries are Monday - Friday (excluding bank or public holidays) and dates are an estimate only.

All delivery charges are subject to change should the parcel exceed weight or size limits and may require an additional postage charge. 

We will aim to deliver the goods by the date quoted, but delivery times are not always guaranteed. Occasionally delivery is delayed due to unforeseen circumstances or reasons outside of our control, but we will keep you updated if this is the case and the delivery date will be extended by a reasonable period.

We will deliver to the address you specified, so please ensure that this is correct.

For International deliveries or to the Highlands and Ireland then please contact Sussex Country Interiors.

Please note: We cannot be held responsible for failure in delivery caused by circumstances beyond our control or cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence).

Item arrive damaged
On the rare occasion that items are received damaged or faulty, please email us within five working days of receipt. We cannot be held responsible for damages reported after this timeframe. Goods that are received damaged will be refunded or replaced. All we ask is that you keep the original packaging and email us a photograph of the damages, so that we can claim from the carrier.

Please ensure you check the items on receipt, once an item has been signed for it is accepted that the order has been received in a good condition.

Items not received
We will need to be informed by email within 2 working days of the estimated delivery time if your purchased items have not been received.

Returns Policy
If your items received from Sussex Country Interiors were not suitable or you are not happy with your purchase, then please return the items for a refund or exchange. The items returned will only be accepted for refund or an exchange if the items are returned in a perfect unused condition, in the original packaging. Please return within 10 working days for an exchange or full refund of the purchase price, excluding postage cost.  Parcels are returned at your own cost and we strongly recommend that you obtain a proof of posting. Items lost in transit will not be treated as returned.

When returning your items please ensure the parcel is packaged carefully and items are well protected, ensuring that the goods will not be damaged in transit, otherwise we may not be able to refund or exchange your items. Please make a note of the reason for returning the parcel and if you require a refund or exchange as well please supply contact details in case we have a query. Sussex Country Interiors cannot accept liability for goods lost or damaged in transit.

Please clearly label and send all returns back to: Sussex Country Interiors, Naboths, Northlands Road, Warnham, West Sussex, RH12 3SQ

Return for exchange
If the product you require is still available we will exchange it for you. If the new item you require costs less than the one you have returned we will refund you the difference. If it costs more than the one you have returned we will need to take an additional payment from you before we can send you the item. All delivery charges will be applied as normal.

Return for refund
Refunds will be processed within 7 working days of receiving the returned goods. Please remember that it can take five to ten days after we have processed a refund payment for it to appear on your credit card or bank statement.